FAQ – PureAurum&Co

Help & FAQ – PureAurum&Co

1. About Our Jewelry

Q: Are your pieces made in-house?
A: No, PureAurum&Co is a curated boutique. We carefully select each piece from trusted designers and suppliers to ensure superior quality, craftsmanship, and timeless style.

Q: What materials do you use?
A: We specialize in premium materials including 925 sterling silver, gold, and platinum. Each item is chosen for its brilliance, durability, and ability to elevate your personal style.

Q: How do I care for my jewelry?
A: To maintain shine and quality, store your pieces in a dry, separate container, avoid contact with harsh chemicals, and clean gently with a soft cloth. For specific care instructions per material, refer to each product description or reach out to us directly

2. Shipping & Delivery

Q: Where do you ship?
A: We ship across Canada and to select international destinations. All shipments are handled by a third-party carrier.

Q: Who is responsible for shipping issues?
A: Once your order is with the carrier, PureAurum&Co is not liable for delays, damages, or lost packages. Title and risk pass to the customer upon transfer to the carrier.

Q: Are shipping fees refundable?
A: No. All shipping and handling fees are non-refundable. For international orders, customers are responsible for customs duties, taxes, and import fees.

3. Returns & Exchanges

Q: Can I return my jewelry?
A: Returns are accepted only according to our return policy and must be pre-authorized. All items must be in their original condition.

Q: Who pays for return shipping?
A: Customers are fully responsible for all return shipping costs, with no exceptions. PureAurum&Co does not reimburse any return fees.

Q: How long does it take to process a return?
A: Once we receive and inspect your returned item, refunds are issued within 7–10 business days.

4. Orders & Payment

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and other secure online payment methods listed at checkout.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled only before they are shipped. Please contact us immediately after placing your order if changes are needed.

5. Customization & Gifting

Q: Do you offer gift wrapping?
A: Yes! We offer elegant gift packaging to complement your jewelry purchase. Gift wrapping options are available at checkout.

Q: Can I request custom jewelry pieces?
A: Currently, PureAurum&Co specializes in curated collections. While we do not offer fully custom designs, we can help you select the perfect piece for your needs.